FAQ / Process
Common answers for custom ordering, timeline, proofs, and shipping.
How does the custom order process work?
Submit the form with your project details. We review requirements, confirm scope, and send a quote with next steps.
What are typical turnaround times?
Turnaround varies by complexity and quantity. We will confirm production timing in your quote response.
Is there a minimum order quantity for challenge coins?
Minimum quantities may apply depending on build specs. We will confirm your best options after reviewing the request.
Can I review proofs before production?
Yes. Proof/revision workflow is part of the quote and approval process for custom work.
What files are most helpful?
Vector files (AI, EPS, SVG) are preferred. High-resolution PNG/JPG and PDF references are also helpful.
What happens after I submit a request?
You will receive a response with pricing guidance, timeline, and any follow-up questions needed to finalize your quote.